2011/2012/2013 Batch BE / B.Tech/MCA/B.Sc/BCA / BCM/M.Sc/Diploma
Post : Technical Support Engineer.
Salary : 2 to 3.2 Lakhs.
Eligibility :
- BE / B.Tech,MCA Any Graduate (10+2+3), Any Post Graduates, Diploma Holders (10+2+3) with an aggregate of 55% Marks.
- Flunecy in communications skills (written & oral).
- 2011 / 2012 Passouts without experience can also attend.
Job Description :
- Providing Voice support to IBM Internal End Users and External Commercial Account End Users across North America, EMEA & AP. The job will require you to handle inbound calls / emails / chats regarding technical issues for end users.
- Remote Infrastructure support delivery.
- Perform problem cause analysis.
- Resolve routine customer problem.
- Ability to Identify Opportunity & Implement Process Improvements.
- Has technical experience and skills in the areas of problem determination, creativity and analysis.
- Ability to meet a set of defined account agent productivity measurements.
Candidate Profile :
- Candidate should have completed minimum of 15 years of formal education.
- Candidates shouldn't have any backlog at the time of IBM process.
- Candidate should have good communication skills.
- Candidate should have good knowledge on Computer Hardware and Networking concepts.
Mandatory Skills :
- Understanding of operating systems, Windows 2000/NT/XP configuration options and troubleshooting.
- Browser Support - Internet Explorer.
- Strong computer skills required.
- Proficient in network connectivity troubleshooting, TCP/IP, Dial-up, Token Ring, Ethernet, LAN/WAN.
- Excellent oral and written communication skills.
- Excellent customer service orientation.
- Neutral accent.
- Understanding of operating systems, Windows 2000/NT/XP configuration options and troubleshooting.
Selection Process :
- Written Test.
- Group Discussion.
- Technical Interview.
- HR Round.
For more details call KBCCP 9037360286 / 9061560223 (9am to 6pm) on working days.
All the candidates should bring the following to test venue :
- Candidates need to bring DD Rs.200/- towards 'KSEDC Ltd' payable at Trivandrum OR pay the amount at spot ,
- Two copies of RESUME,
- Two sets of photocopies of your mark lists,
- Three copies of passport size photographs,
- Any Photo ID [College, DL, PAN, Voters]
CLICK HERE TO REGISTER
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